Last updated: [May 2025]

Thank you for shopping at NuTeen Skin — your trusted source for gentle skincare designed for teenagers. We aim to provide high-quality, safe products, but if you’re not fully satisfied, please review our return and refund policy below.

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1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided:

The product is unused and unopened

It is in its original packaging

You have the order confirmation or receipt

Due to hygiene and safety concerns, used or opened skincare products (including facewash and sunblock) cannot be returned.

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2. How to Request a Return

To start a return, please email us at Nuteenskinstore@gmail.com with the following:

Your order number

Product(s) you wish to return

Reason for return

We will respond within 24–48 hours with return instructions. Returns without prior approval will not be accepted.

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3. Return Shipping

Customers are responsible for return shipping costs (unless the product arrived damaged or incorrect).

We recommend using a tracked shipping method.

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4. Damaged, Defective, or Wrong Items

If your item is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Include a photo or video of the item and packaging

We will process a free replacement or full refund once verified.

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5. Refunds

Once we receive and inspect your return:

If approved, your refund will be processed to your original payment method within 7–10 business days

You’ll receive a confirmation email when it’s complete

Please note: Your bank may take additional time to reflect the refund.

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6. Non-Returnable Items

We cannot accept returns or refunds for:

Opened or used skincare products

Gift cards or promotional items

Items marked as final sale

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7. Need Help?

For any return or refund inquiries, contact us at:

Email: nuteenskinstore@gmail.com
We’re here to assist you every step of the way.